> OctoPerf load testing - Account documentation page. How to sign in, sing up or recover a lost password.

Source: https://api.octoperf.com/doc/account/

# OctoPerf Account

OctoPerf requires an account to gain access to the platform. This procedure takes under a minute and is explained below.

## Sign in

![Sign in](https://api.octoperf.com/doc/account/img/signin.png "Sign in form")

The following procedure explains how to sign in.

1. Open the [Signin page](https://api.octoperf.com/ui/access/login),
2. Enter your email and password,
3. Click on the _Log in_ button.

The application then redirects you to your [projects](https://api.octoperf.com/doc/project/).

## Sign up

![Sign up](https://api.octoperf.com/doc/account/img/signup.png "Sign up form")

The following procedure explains **how to create an account**:

1. Open [Signup page](https://api.octoperf.com/ui/access/register),
2. Enter your email,
3. Enter a password that meets the security requirements (minimum 12 characters with uppercase, lowercase, digits, and special characters),
4. Click on _Sign up_ to create your account (You automatically agree to the [terms of service](https://api.octoperf.com/doc/tos/) by doing so).

!!! warning
    Registration is protected by a Captcha to prevent automated registration.
    If the Captcha does not appear, it may be blocked by your company proxy. Please ask your network administrator to allow it.



This will direct you to the email validation page:

![validation](https://api.octoperf.com/doc/account/img/validation.png)

Just check your emails, click on the link provided to confirm your identity and start using OctoPerf right away.



!!! warning
    If you do not see an email, make sure to check your spams or get in touch with [our support team.](mailto:support@octoperf.com)

## Password Lost

![Password lost](https://api.octoperf.com/doc/account/img/password-lost.png "Password lost form")

The following procedure explains **how to recover your account** when you
don't remember your password:

1. Open [Forgot Password](https://api.octoperf.com/ui/access/forgot-password) page,
2. Enter the email linked to your account,
3. Click on _Send_.

You should receive an email after a few minutes containing a link to 
a page which allows you to reset your account password. Please note that 
the link is temporary and stops working after a while for security reasons.

!!! info
    After an email is sent, the button stays disabled for a short while, with a countdown, before another email can be requested for the same address: a burst of identical emails would get them filtered as spam. If the email does not arrive, check your spam folder, then ask your email administrator whether it has been filtered. The same applies when you request a new activation email.

## Account management

Once logged in, the _Profile_ menu is available on the upper right corner of the application:

![Account Menu](https://api.octoperf.com/doc/account/profile/img/profile-menu.png "Account Menu")

From this drop-down menu you can access:

* The [profile page](https://api.octoperf.com/doc/account/profile/), to edit your password and user information.
* The [subscriptions page](https://api.octoperf.com/doc/account/subscriptions/), to view your current subscriptions and add new ones.
* The [private hosts page](https://api.octoperf.com/doc/on-premise-agent/) that lets you manage your On-Premise Agents and [monitors](https://api.octoperf.com/doc/monitoring/).

## Support

If you still experience issues signing in your account, please contact our 
[Support Team](mailto:support@octoperf.com).